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Products verified by trusted experts - Buyer protection






These general conditions of sale apply without restriction or reservation to the use of the services (the “Services”) offered by the company Replay Music on the website (the “Site”), as well as defining the rights and obligations of the parties within this framework.

    The Site is an e-commerce platform allowing individual or professional sellers (the “ Sellers ”) to offer second-hand musical equipment for sale (the “ Products ”), and to enter into contact with interested users. by their Products (the “ Buyers ”).

    Sellers and Buyers are hereinafter collectively referred to as “ Users ”.

    These general conditions are accessible and printable at any time via a direct link at the bottom of the page of the Site.

    They are the only document governing the contractual relationship with Users.

    The applicable version of the general conditions is the one consultable online on the Site on the date of the Buyer's order.

    They may be supplemented, if necessary, by specific conditions of use for certain services offered on the Site, which supplement these general conditions and, in the event of contradiction, take precedence over the latter.


    The Site and the Services are operated by the company Replay Music, SAS registered with the RCS of La Rochelle under number 982 565 061, whose head office is located at 10, rue Emile Zola, La Rochelle (17000) (“ Replay Music ” ).

    Replay Music can be contacted using the following contact details, particularly for any complaints: Postal address: 10, rue Emile Zola (17000)

    Email address:

    The Site is an online matching platform on which Sellers can create and publish advertisements to sell Products to Buyers (the “ Ads ”).

    As an intermediary, Replay Music's role is limited to connecting Buyers and Sellers, and providing the Services offered on the Site.

    Users act under their sole and entire responsibility.


    The Site and Services are accessible:

    • To any natural person with full legal capacity to commit to these general conditions. Any natural person who does not have full legal capacity can only access the Site and the Services with the agreement of their legal representative.
    • To any legal entity acting through a natural person having the legal capacity to contract in the name and on behalf of the legal entity.

    Acceptance of these general conditions by the User is indicated by a check box when registering on the Site. This acceptance can only be full and complete. Any acceptance under reservation is considered null and void.

    The User who does not agree to be bound by these general conditions must not access the Site or use the Services.

    1. Users are expressly informed and accept that all payments made through the Site are managed by the company Shopify Inc., 151 O'Connor Street, Ground Floor, Ottawa, ON K2P 2L8, Canada (" Shopify ").
    Users contract directly with Shopify Payments regarding the implementation of these payments, by accepting the general conditions of Shopify Payments through a checkbox when registering on the Site.

    If Shopify Payments refuses or terminates the User's subscription, the User can no longer use the Replay Music Services.

    Conversely, the end of the contractual relationship between the User and Replay Music results in the termination of the User's contract with Shopify Payments.

    In the event of any conflict between the Shopify Payments Terms and Conditions and these Terms and Conditions, the latter shall prevail.

    1. As part of the Services, Users transmit to Shopify Payments all their instructions relating to payments through their Personal Space. Consequently, Users expressly mandate Replay Music to transmit said instructions to Shopify Payments , in their name and on their behalf.
    1. The implementation of the Services requires that of payments, Users are informed and accept that the refusal of Shopify Payments to accept the registration of the User as a user of its own services, as well as the end of the contract between a User and Shopify Payments , whatever the reason, will automatically and automatically result in the termination of this contract between Replay Music and this User as well as, consequently, the closure of the latter's Account.
    1. Conversely, the end of this contract between Replay Music and a User will automatically and automatically result in the termination of the contract between this User and Shopify Payments .


    Access to the Advertisements offered on the Site is free. The simple visitor can consult the Advertisements published by a Seller without registering on the Site.

    Integrated Shipping (prepaid shipping labels) – means the option of transportation and delivery of Items purchased on the Site when the transportation and delivery services are provided by one of the transportation providers offered by REPLAY MUSIC and the Seller must use prepaid shipping labels generated on the Site

    By accessing, using or registering on the Site, the User declares and guarantees:

    • be at least 18 years old;
    • have the legal capacity to buy and sell;
    • have a valid address in mainland France;
    • accept these general conditions and all contractual documents;
    • be fully responsible for the transactions carried out.

    Access and use of the Services requires the User to register by completing the form provided for this purpose on the Site.

    Users register on the Site by providing all the information marked as mandatory in the form provided for this purpose. Any incomplete registration will not be validated.

    In all cases, the User must provide all information marked as mandatory. Any incomplete registration will not be validated.

    Registration automatically results in the opening of an account in the name of the User (the “ Account ”), giving them access to a personal space (the “ Personal Space ”) which allows them to manage their sales and/or its purchases in a form and according to the technical means that Replay Music deems most appropriate.

    The User guarantees that all the information he gives in the registration form is accurate, up to date and sincere and is not tainted by any misleading character.

    He undertakes to update this information in his Personal Space in the event of modifications (in particular in the event of a change of postal address), so that they always correspond to the above-mentioned criteria.

    The User is informed and accepts that the information entered for the purposes of creating or updating his Account constitutes proof of his identity. The information entered is binding upon validation.

    The User can access their Personal Space at any time after identifying themselves using their login ID and password.

    He undertakes to use his Account personally and not to allow any third party to use it in his place or on his behalf, unless he bears full responsibility.

    He is also responsible for maintaining the confidentiality of his username and password, any access to the Site using the latter being deemed to be made by the User. The latter must immediately contact Replay Music using the contact details mentioned in the article “Identity of the seller and contact” herein if they notice that their Account has been used without their knowledge. It recognizes Replay Music's right to take all appropriate measures in such a case.

    Users have access to the following Services, in a form and according to the functionalities and technical means that Replay Music deems most appropriate.


      When registered, Sellers can create an Advertisement allowing them to present the characteristics of the Products they offer for sale.

      Sellers may add various content to their Listings, including text, graphics, photographs and hyperlinks to third-party sites (the “ Content ”).


      By default, Announcements are available for an indefinite period.


      Through their Personal Space, Sellers have the possibility of:

      • Know the tracking of Products available or sold;
      • Modify the characteristics of the Products;


      Buyers have the possibility to consult the Advertisements available on the Site and the Products offered within each of them.

      When they have selected the Product(s) they wish to purchase, they make their purchase and enter a delivery address for this purpose.


        The Sale of Products is concluded directly between Buyers and Sellers for each Advertisement.


      The Sellers present in their Advertisements the characteristics of the Products and the terms under which they are offered for sale, in particular their quantity and their price.

      The Sellers undertake to write the presentation of the Products and the Announcements in French and in good faith. They must describe the Products exhaustively, in accordance with their real and objective characteristics.

      Sellers may edit or remove Listings at any time. These modifications or withdrawals, however, have no impact on purchases made by Buyers before the modification or deletion concerned.


      Buyers select the Products of their choice from Advertisements published by Sellers and place them in their basket. They can access their basket summary at any time until their purchase is definitively validated and can correct any errors in the items entered.

      Listings can no longer be modified or deleted once they have been placed in a Buyer's shopping cart.

      Buyers receive confirmation of their purchase after they have validated it.

      Buyers must ensure that the contact details they provided when entering their delivery address are correct and that they allow them to receive the Products purchased.


      The prices of the Products and the due date for payment are displayed in the Advertisement, under the exclusive responsibility of the Sellers.

      Unless otherwise stated, prices are indicated in euros.

      The applicable price is that displayed in the Advertisement at the time of the purchase transaction.

      Payment is made by credit card through the secure payment service Shopify Payments, which alone stores bank details for this purpose. Replay Music does not keep any banking details.

      Users contract directly with Shopify Payments regarding the implementation of these payments, by accepting the general conditions of Shopify Payments through a checkbox when registering on the Site.

      Buyers are debited, by transfer to the electronic wallet attached to the Advertisement, when Sellers confirm the availability of the Products purchased. They proceed with the delivery of the Products, respecting the deadline indicated on the Site and running from confirmation of availability of the Products.

      From this confirmation of availability, Buyers have a period of time, indicated on the Site, to confirm receipt of the Products or to report any reception problem.

      The amounts entered in the electronic wallet attached to the Advertisement are transferred to the Sellers' electronic wallet upon delivery of the product.


      The Products are delivered to the delivery address indicated by the Buyers.

      The conditions of delivery of Products are determined between Buyers and Sellers, under their sole responsibility.

      Consequently, in the event of complaints relating to the Products and their delivery, Buyers undertake to contact the Sellers directly.

      • Purchase made from professional sellers
      • Price indication

      Unless otherwise stated in the Advertisement, the price is indicated all French taxes included, the Sellers making their own declarations and payments relating to the VAT included in the price.

      • Billing

      The Products are delivered with their invoices, addressed in due form to the attention of the Buyers.

      • Right to retract

      In accordance with article L 121-21 of the Consumer Code, Buyers are informed that they have a period of 14 calendar days from the date of receipt of the Products ordered to exercise their right of withdrawal, without penalty. and without reason, with the exception of return costs, from a professional Seller.

      To this end, professional Sellers recognize by express agreement that they are solely responsible for respecting their information obligations towards Buyers on the conditions, the deadline and the methods of exercising this right, as well as the delivery to Buyers a withdrawal form.

      • Non-conformity guarantee

      Buyers benefit from legal guarantees of non-conformity as well as hidden defects in the item sold.


      Replay Music reserves the right to offer any other Service that it deems useful, in a form and according to the functionalities and technical means that it deems most appropriate to provide said Services.


      Registration on the Site and the Ad creation and management Services are provided free of charge.


        In return for the connection between Sellers and Buyers, a commission calculated on the sale price (the “ Commission ”), or on the sale price all taxes included for professional Sellers, is owed by the Sellers to Replay Music.

      Replay Music reserves the right, at its free discretion and according to terms of which it will be the sole judge, to propose promotional offers or reductions in its Commission.

      The commission breaks down as follows:

      - A percentage of 8.5% when the seller is a professional
      - A percentage of 12.5% ​​when the seller is an individual.

      This commission includes:

      - Service fees, which compensate for the costs incurred by Replay Music for customer service, payment, development and maintenance of the platform.

      - Shipping costs to the expert and the remuneration of the expert for a physical inspection of the product for private sellers.

      The Commission is deducted from the price paid by Buyers and is deducted directly when paying for the purchase.

        Replay Music will invoice the Commission to Buyers by any useful means.

      The Replay Music Commission is paid directly through Stripe when the transaction is paid.


      The Commission percentage may be revised at any time.

        The modified percentage applies to any purchase transaction carried out after its entry into force.


        Users expressly acknowledge and accept:

        1. that the data collected on the Site and the computer equipment of Replay Music constitute proof of the reality of the operations carried out within the framework hereof,
        1. that these data constitute the only mode of proof accepted between the parties, in particular for the calculation of the sums due to Replay Music.

        Users can access this data in their Personal Space.


        Without prejudice to the other obligations provided for herein, Users undertake to respect the following obligations.


        Users undertake, in their use of the Services, to respect the laws and regulations in force and not to infringe the rights of third parties or public order.

        Users are required to respect their tax and social obligations linked to transactions carried out between them (applicable tax and social regimes, reporting obligations). These obligations and the related sanctions are listed on websites whose hyperlinks appear below:

        Users acknowledge having read on the Site the characteristics and constraints, particularly technical, of all the Services.

        They are solely responsible for their use of the Services and in particular for the relationships that they may establish between them and the information that they communicate to each other within the framework of the Services, Replay Music only intervening to put them in contact.

        It is up to Users to exercise appropriate caution and discernment in their relationships and communications.

        Users further undertake, in their exchanges with other Users, to respect the usual rules of politeness and courtesy.

        Users undertake to make strictly personal use of the Services. They therefore undertake not to assign, grant or transfer all or part of their rights or obligations hereunder to a third party, in any manner whatsoever.

        Users undertake to only provide Replay Music or other Users, within the framework of the Services, with information or data of any kind which is accurate, up to date and sincere and which is not tainted by any misleading character or likely to mislead. They undertake to update this information so that it always corresponds to the aforementioned criteria.

        They undertake to provide Replay Music with all the information necessary for the proper execution of the Services and more generally, to actively cooperate with Replay Music with a view to the proper execution hereof.

        Users must take the necessary measures to save by their own means the information in their Personal Space that they deem necessary, of which no copy will be provided to them.

        Users are informed and accept that the implementation of the Services requires that they be connected to the internet and that the quality of the Services depends directly on this connection, for which they are solely responsible.


        The Sellers are solely responsible for the proper completion of all formalities, particularly administrative, tax and/or social, and for all payments of contributions, taxes or duties of all kinds which are incumbent on them, where applicable, in relation to their use of the Services. Replay Music cannot be held liable in this respect under any circumstances.

        The Sellers undertake to honor any purchase made through the Site and to respect the regulations in force regarding the sale of products or services to individuals.

        They undertake in particular to inform Buyers of the availability of Products and refrain from delivering a Product whose characteristics do not correspond to those described in their Advertisement. If the product arrives in a condition different from that indicated by the seller during the physical inspection by the expert, Replay Music reserves the right to return the product at the seller's expense.

        They also refrain from using unauthorized brands or any other inappropriate term or sign in order to attract potential Buyers.

        The Sellers declare and guarantee that they have the necessary rights and authorizations to market the Products.

        They are solely responsible for the proper execution of the sales contract with regard to Buyers as well as for the quantity, quality and conformity of the Products delivered in relation to their description in the Advertisement.

        Sellers are responsible for any difficulty that may arise during the execution and payment of a transaction or the exercise by Buyers of their right of withdrawal.

        Professional Sellers undertake to respect all laws and regulations incumbent on them in the context of carrying out a commercial distance selling activity and more generally, in the context of their use of the Site.

        As such, they undertake in particular:

        • to fulfill all their reporting obligations of a particularly administrative, social and fiscal nature and undertake to identify themselves as a professional on the Site, in a complete and fair manner,
        • to respect in particular, without this list being exhaustive, all legislation and regulations in force, relating to the presentation of the Products, their packaging and their labeling, the fixing of prices, as well as hygiene and safety,
        • to pay all taxes, duties and duties in relation to their activity.

        Replay Music cannot be held liable in this respect under any circumstances.

        The Sellers guarantee that all the documents and information they disseminate in their Advertisements are accurate, up-to-date and truthful and are not tainted by any misleading character.

        They undertake to update this information in their account in the event of modifications, so that it always corresponds to the aforementioned criteria.

        They are solely responsible for the direct or indirect damage that they are likely to suffer in the absence of updating of this information, for which they alone assume the consequences.

        In particular, professional Sellers must indicate whether they are acting in their personal name, as the legal representative of a legal entity or on behalf of a legal entity that they are duly authorized to represent. In these last two cases, they must be able to justify, at any time, upon request from Replay Music, authority.

        Sellers are solely responsible for the Content they distribute as part of the Services.

        They guarantee to Replay Music that they have all the rights and authorizations necessary for the dissemination of this Content.

        They undertake to ensure that said Content is lawful, does not infringe public order, good morals or the rights of third parties, does not infringe any legislative or regulatory provision and more generally, is in no way likely to put game the civil or criminal liability of Replay Music.

        The Sellers therefore refrain from disseminating, in particular and without this list being exhaustive:

        • pornographic content, contrary to public order, defamatory, offensive, violent, racist, xenophobic or revisionist,
        • infringing Content,
        • Content that harms the image of a third party,
        • Content that is misleading, misleading or offers or promotes illicit, fraudulent or misleading activities,
        • Content harmful to third party computer systems (such as viruses, worms, Trojan horses, etc.),

        and more generally, Content likely to infringe the rights of third parties or be harmful to third parties, in any way and in any form whatsoever.

        For the purposes of implementing the Services, the Sellers authorize Replay Music to use their Content possibly protected by intellectual property rights according to the following terms:

        • They consent to their Content being distributed free of charge by Replay Music on the Site,
        • They consent to their Content being disseminated by Replay Music by any means and on any medium for the purposes of promoting the Site,
        • They accept that its editorial content be translated into all languages,
        • They acknowledge and accept that the Content may be subject to modifications, particularly as to their framing, format and colors, as well as alterations or degradations in their quality, depending on the technical constraints of the Site;
        • They waive the right to request from Replay Music any remuneration, royalties, compensation or financial compensation in this respect.

        The Sellers acknowledge that the Services offer them an additional, non-alternative solution for selling their Products and that this solution cannot replace other means which they may otherwise have at their disposal to achieve the same objective.

        Sellers are prohibited from offering Products of a pornographic nature, and more generally, any Product contrary to public order.

        The Sellers undertake to respect the law of January 6, 1978 relating to data processing, files and freedoms, as well as all laws relating to commercial solicitations, for their use of personal data which they may receive in the context of services.


        • the exercise of illegal, fraudulent activities or activities that infringe the rights or security of third parties,
        • breach of public order or violation of laws and regulations in force,
        • intrusion into the computer system of a third party or any activity likely to harm, control, interfere, or intercept all or part of the computer system of a third party, violate its integrity or security,
        • sending unsolicited emails and/or prospecting or commercial solicitation,
        • manipulations intended to improve the referencing of a third-party site,
        • the collection and aggregation of any information present on the Site without authorization expressly given by Replay Music,
        • aid or incitement, in any form and in any manner whatsoever, to one or more of the acts and activities described above,
        • and more generally any practice diverting the Services for purposes other than those for which they were designed.
        1. Users are strictly prohibited from copying and/or diverting for their own purposes or those of third parties the concept, technologies or any other element of the Site.
        1. Also strictly prohibited are: (i) any behavior likely to interrupt, suspend, slow down or prevent the continuity of the Services, (ii) any intrusions or attempted intrusions into Replay Music systems, (iii) any misappropriation of system resources of the Site, (iv) any actions likely to impose a disproportionate load on the infrastructures of the latter, (v) all attacks on security and authentication measures, (vi) all acts likely to infringe the rights and interests financial, commercial or moral of Replay Music or users of its Site, and finally more generally (vii) any breach of these general conditions.
        1. It is strictly prohibited to monetize, sell or grant all or part of access to the Services or the Site, as well as to the information hosted and/or shared there.

        In the event of a breach of any of the provisions of these general conditions or more generally, an infringement of the laws and regulations in force by one of the Users, Replay Music reserves the right to take any appropriate measure and in particular to:

        1. suspend, delete or prevent access to the Services of the User, author of the breach or offense, or having participated in it,
        2. delete any content posted on the Site,
        3. publish on the Site any information message that Replay Music deems useful,
        4. notify any authority concerned,
        5. take any legal action.

        In the event of Users' failure to comply with an essential obligation arising from these general conditions, Replay Music reserves the right to terminate its access to all or part of its access to the Services, 15 days after receipt, by the Users, of an update. remains without effect, sent by registered letter with acknowledgment of receipt, mentioning the intention to apply this clause, without prejudice to any damages that may be claimed from Users. It automatically results in the deletion of the Users' Account, without prejudice to any other consequences that may arise under these general conditions.

        1. Replay Music undertakes to provide the Services diligently and according to the rules of the art, it being specified that it has an obligation of means, to the exclusion of any obligation of result, which Users recognize and accept. expressly.

        2. Replay Music has no knowledge of the Content posted online by Users as part of the Services, on which it does not carry out any moderation, selection, verification or control of any kind and in respect of which it only intervenes. 'as a hosting provider.

        Consequently, Replay Music cannot be held responsible for Content, the authors of which are third parties, any possible claim having to be directed in the first place towards the author of the Content in question.

        Content harmful to a third party may be the subject of notification to Replay Music in accordance with the procedures provided for in article 6 I 5 of law no. 2004-575 of June 21, 2004 for confidence in the digital economy, Replay Music reserves the right to take the measures described in the article “Sanctions for breaches”.

        1. Replay Music acts as a broker in that it provides Sellers and Buyers with a platform, as well as tools and technical means allowing them to enter into relationships for the purposes of purchasing and/or selling Products. through the Site. Its responsibility is limited to the provision of these means, as described herein.

        Replay Music acts in its personal name and does not enter into any legal act in the name and on behalf of Buyers or Sellers, who contract directly with each other.

        In particular, Replay Music does not guarantee the completion of transactions, nor the proper execution of contracts concluded between Buyers and Sellers. It also does not offer any guarantee to the Sellers in terms of outlets or customer volume, any more than it is liable to the Sellers for any guarantee as to the number and diversity of the Products offered for sale. sale.

        Replay Music is not a party to the contracts concluded between Sellers and Buyers and cannot under any circumstances be held liable for any difficulties that may arise during the conclusion or execution of these contracts.

        Replay Music is also not in physical possession of the Products sold through the Site. It therefore provides in particular no guarantee with regard to (i) the conformity of the Offers with the laws and regulations in force (ii) the conformity of the Products, their packaging and/or labeling with the legal and regulatory provisions (iii) of the compliance of the delivery of the Products with contractual stipulations and the existence of possible hidden defects, (iv) risks linked to transport, storage, their conservation and delivery of the Products, or even (v) compliance with the rules of hygiene and maintenance, particularly with regard to distribution sites. Only products over €1,200 sold by private sellers are subject to a physical inspection by an expert.

        1. Replay Music declines all responsibility in the event of possible loss of information accessible in the Users' Personal Space, they must save a copy and cannot claim any compensation in this regard.
        1. Replay Music undertakes to carry out regular checks to verify the operation and accessibility of the Site. As such, Replay Music reserves the right to temporarily interrupt access to the Site for maintenance reasons. Likewise, Replay Music cannot be held responsible for temporary difficulties or impossibilities of access to the Site which originate from circumstances external to it, force majeure, or which are due to disruptions in telecommunications networks.
        2. Replay Music does not guarantee Users (i) that the Services, subject to constant research to improve their performance and progress, will be completely free from errors, defects or defects, (ii) that the Services, being standard and in no way offered for the sole intention of a given User based on their own personal constraints, will specifically meet their needs and expectations.

        1. In any event, the liability that may be incurred by Replay Music hereunder is expressly limited to proven direct damage suffered by Users.


        The systems, software, structures, infrastructures, databases and content of all kinds (texts, images, visuals, music, logos, brands, database, etc.) operated by Replay Music within the Site are protected by all rights intellectual property or database producer rights in force. Any disassembly, decompilation, decryption, extraction, reuse, copying and more generally, any acts of reproduction, representation, dissemination and use of any of these elements, in whole or in part, without the authorization of Replay Music are strictly prohibited and may be subject to legal proceedings.


        The Sellers expressly authorize Replay Music to cite them and, where applicable, use the reproduction of their brands or logos as commercial references, particularly during demonstrations or events, in its commercial documents and on its website, under whatever form it takes.


        Replay Music practices a personal data protection policy, the characteristics of which are explained in the document entitled “Charter relating to the protection of personal data”, of which the User is expressly invited to read.


        The Services are subscribed for an indefinite period.

        Users can unsubscribe from the Services at any time through their Personal Space.

        Unsubscription is effective immediately, subject to current purchases. It results in the automatic deletion of the User Account.


        Replay Music reserves the right to insert on any page of the Site and in any communication to Users any advertising or promotional messages in a form and under conditions of which Replay Music will be the sole judge.


        Replay Music cannot under any circumstances be held responsible for the technical availability of websites or mobile applications operated by third parties (including its possible partners) which the User accesses via the Site.

        Replay Music assumes no responsibility for the content, advertising, products and/or services available on such third-party sites and mobile applications, which are governed by their own conditions of use.

        Replay Music is also not responsible for transactions between the User and any advertiser, professional or merchant (including any partners) to whom they are directed through the Site and cannot under any circumstances be a party. to any possible disputes whatsoever with these third parties concerning in particular the delivery of products and/or services, the guarantees, declarations and any other obligations to which these third parties are bound.

        • EDIT

        Replay Music reserves the right to modify these general conditions at any time. Users will be informed of these modifications by any useful means.

        Users who do not accept the modified general conditions must unsubscribe from the Services according to the terms provided in the article “Duration of the Services, unsubscription”.

        Any User who uses the Services after the entry into force of the modified general conditions is deemed to have accepted these modifications.

        • LANGUAGE

        In the event of a translation of these general conditions into one or more languages, the language of interpretation will be French in the event of contradiction or dispute over the meaning of a term or provision.

        • MEDIATION

        The individual User has the right to have free recourse to a consumer mediator with a view to the amicable resolution of any dispute relating to the execution of these presents which opposes him to Replay Music, under the conditions provided for in articles L611-1 and following and R152-1 and following of the Consumer Code.

        To this end, he or she may contact the following consumer mediator:

        Consumer mediation center for justice conciliators (CM2C) Postal address: 14 rue Saint Jean 75017 Paris

        Telephone: 06 09 20 48 86


        These general conditions are governed by French law.

        In the event of a dispute over the validity, interpretation and/or execution of these general conditions, the parties agree that the courts of Paris will have exclusive jurisdiction to judge the matter, unless mandatory procedural rules dictate otherwise.