At Replay Music, we make buying used musical instruments simple and safe.
1. Verification by a professional:
On Replay Music, all instruments sold with the Instrument Verification option (€49) are physically checked by one of our expert partners who is responsible for verifying:
- the condition mentioned and conformity to the seller's description
- the absence of structural problems
- the presence of original or replacement parts
If the Instrument Verification option is not selected, the instrument will be shipped directly to the buyer's address, without having been checked by Replay Music. In this specific case, a return will only be possible if the condition of the instrument differs significantly from what is described or photographed by the seller.
2. Instrument test (available in Paris only for the moment):
Once the instrument has been checked (and is in accordance with the seller's description), the buyer can go to the expert's Paris workshop and try the instrument to be sure that it suits him.
If the buyer is unable to travel to Paris, the instrument will be sent directly to his home without the inspection by an expert who will be reimbursed. This option will be available in several cities in France very soon.
If the instrument does not meet the buyer's expectations, the buyer has the option of returning it at his own expense.
The expert packs the instrument to return it identically to the seller; in the event of a problem, Replay Music protection guarantees the seller a refund for their instrument.
You are a luthier and you wish to be part of our network of partners, contact us at support@replaymusic.co